Resolve the profile
Match the customer using the approved identifiers and preserve the commerce source reference.
- Receives
- Commerce customer record
- Produces
- Klaviyo profile relationship
Klaviyo integration.
Connect customer profiles, events and catalog context to lifecycle communication.
Let’s connectCommerce context with stable profile and event identity
Versioned API contracts connect profiles and events to lifecycle journeys. Identity, event duplication and subscription eligibility need separate rules.
Send an eligible event
Map the event name, business time and unique business reference against the selected API revision.
- Receives
- Order or lifecycle event
- Produces
- Validated event ingestion
Verify the journey
Check profile state, subscription eligibility and the relevant flow entry conditions before relying on activation.
- Receives
- Profile and event context
- Produces
- Traceable lifecycle participation
Step 1 of 3
Inspect the data contract.
Select a field to examine its owner, permitted changes and conflict handling. Clear ownership keeps updates consistent across systems.
| Field or object | Accountable owner | Mapping and control |
|---|---|---|
| Klaviyo | Mapped to the source customer identity. | |
| Commerce platform | Distinguishes purchase, fulfilment and refund events. | |
| Integration maintainer | Pinned and reviewed as part of maintenance. |
Resolve the important decisions.
Event time
Use the actual business event time where supported, while retaining ingestion time for operations.
Consent and profile data
Profile creation and subscription changes have different meanings. Implement them as separate decisions.
Validate before handover.
Select the scenarios to discuss with your implementation team.
0 of 3 selected
Test an example workflowPlatform documentation
A connection with a clear purpose.
Versioned APIs for profile and event operations with explicit scopes and pagination handling.
We begin by identifying the business process this connection supports. Source ownership, permissions and the expected update behavior are documented before data starts moving.
The data behind the workflow.
ProfilesEventsListsSegmentsCatalogs
Object and field availability depend on the platform edition, API permissions and the agreed use case. Mapping defines which system owns each value and how changes are reconciled.
Decisions worth making early.
Scope & access
Pin and review API revisions as part of integration maintenance.
Data & behavior
Define event identity, customer matching and consent handling before activating journeys.
From mapping to a maintainable connection.
Discover the workflow
Agree the trigger, source of truth, receiving system and the person accountable for exceptions.
Validate the contract
Confirm permissions, object mappings, identifiers, consent and API behavior using a representative test environment.
Test real scenarios
Exercise expected updates, duplicates, missing data, access failures and vendor rate limits.
Document and enable
Hand over field mappings, credentials ownership, monitoring guidance and recovery procedures.
The engineering detail.
Read the contracts, controls and failure behavior behind a maintainable implementation.
What could work better, together?
Tell us where your operations are today. We’ll help you see what comes next.